Terms of Service

By selecting the acceptance checkbox and choosing Accept & Continue, you agree to these Terms and consent to transact electronically. If you use the Service for a company or other organization, you represent that you have authority to bind that organization. If you do not agree, do not use the Service.

We record the Terms version, document fingerprint, account and workspace identifiers, acceptance time, and limited security context so we can demonstrate what was accepted. A new acceptance may be required when material terms change.

You must provide accurate account information, protect your credentials, and promptly notify us of suspected unauthorized use. You are responsible for activity performed through your account and for ensuring that each person using your workspace is authorized to do so.

You must be at least 18 years old and legally able to enter a binding contract. We may suspend access when reasonably necessary to protect the Service, users, payment systems, or data.

We may send non-promotional service communications needed to operate your account, including security, account, quote, credit, invoice, payment, support, legal, and material Service notices. These operational messages are part of the Service. Marketing email is separate, optional, and sent only when you make the distinct marketing choice presented by the Service; you may withdraw that choice at any time.

The Service is a decision-support and estimating tool. Outputs are estimates, recommendations, drafts, and calculations—not guarantees of manufacturability, machine time, material consumption, cost, price, profit, delivery, quality, tax treatment, regulatory compliance, or customer acceptance. The Company is not the manufacturer, seller, engineer of record, tax adviser, shipping carrier, or party to a transaction between you and your customer unless a separate written agreement expressly says otherwise.

Artificial intelligence, file parsers, geometry tools, slicers, machine profiles, formulas, third-party services, and user-configured rates can be incomplete, unavailable, or wrong. Actual production can differ because of orientation, nesting, supports, purge and color changes, machine condition, calibration, material, waste, failures, reprints, labor, post-processing, quantity, packaging, shipping, tax, and other conditions.

You are solely responsible for the completeness and accuracy of every request, file, unit, dimension, quantity, assembly count, material, color, process, machine, profile, nozzle, layer setting, infill, support setting, tolerance, deadline, shipping instruction, tax setting, labor assumption, cost, rate, override, and customer detail you provide or approve.

Before sending, exporting, relying on, or invoicing from any output, you must independently review the source files, visible calculations, assumptions, warnings, quantities, production settings, costs, price, terms, taxes, shipping, deposit, and customer information. An in-product acknowledgment is evidence of your review; it does not transfer your responsibility to us. If information is missing, uncertain, contradictory, or material to safety or cost, you must verify it outside the Service.

The Service does not certify designs or parts for structural, medical, food-contact, aerospace, automotive, life-safety, weapons, regulated, or other critical applications. You are responsible for engineering review, testing, tolerances, material suitability, intellectual-property clearance, required warnings, permits, certifications, and compliance with applicable law and industry standards.

Do not rely on a preview, automated orientation, confidence score, or slicer result as proof that a part is safe, compliant, defect-free, or fit for its intended use.

You retain ownership of content you submit. You grant the Company a limited, nonexclusive license to host, encrypt, copy, analyze, convert, slice, display, and otherwise process that content solely to operate, secure, support, and improve the Service. You represent that you have all rights and permissions needed to upload and process the content and that it does not violate law or another party’s rights.

The Service, software, workflows, branding, documentation, and associated intellectual property are owned by the Company or its licensors. No ownership rights are transferred to you.

Credits are prepaid, limited, revocable units that permit eligible Service actions. They are not currency, stored value, or property; have no cash value; and may not be transferred, resold, or redeemed for cash. Prices, package sizes, complimentary credits, and the credits required for an action may change prospectively.

Except where required by law, completed credit purchases are final and non-refundable. We may, in our discretion, restore credits for a verified duplicate charge or a Service failure that consumed credits without delivering the applicable operation. Dissatisfaction with an estimate, a change in production plans, unused credits, user error, incorrect inputs, or failure to review an output does not create a refund right. Promotional or complimentary credits may expire or be revoked and are never refundable.

Invoicing is an optional connection to Stripe. You connect and use your own eligible Stripe account, and Stripe handles payment credentials, payment processing, authentication, payouts, disputes, refunds, and related financial services under your agreement with Stripe. We do not store full card or wallet credentials.

You—not the Company—are the seller or service provider shown on invoices created for your customers. You are responsible for invoice accuracy, customer authorization, fulfillment, taxes, shipping, deposits, refunds, disputes, chargebacks, and compliance. Stripe fees and any other payment costs are your responsibility unless Stripe states otherwise.

The Service may collect the disclosed SimplyAdditive platform fee when a connected-account invoice is paid. Unless required by law or expressly stated at checkout, platform fees are earned when processing succeeds and are non-refundable, including when you later refund, credit, dispute, or cancel the underlying customer transaction. Current fee calculations and caps are shown before you create an invoice and may change prospectively.

We use administrative, technical, and organizational safeguards designed to protect workspace data, including encryption for designated confidential fields and uploaded files. No system is completely secure or continuously available, and we do not warrant that unauthorized access, loss, or interruption can never occur.

You must not upload payment-card data, government identifiers, protected health information, export-controlled technical data, or other specially regulated data unless we have expressly agreed in writing that the Service supports it. You are responsible for obtaining customer notices and consents required for the information you process through the Service.

You may not use the Service to violate law or third-party rights; create deceptive or fraudulent quotes or invoices; upload malicious code; probe or bypass security; interfere with the Service; reverse engineer except where a non-waivable law permits it; scrape or resell the Service; or develop, manufacture, or facilitate prohibited weapons or unlawful products.

The Service depends on third parties such as cloud hosting, authentication, artificial-intelligence, file-storage, slicer, email, and payment providers. Their products and terms are separate from ours. We are not responsible for a third party’s acts, outages, data practices, restrictions, account decisions, or changes. Features may be limited when a third-party service is unavailable or not configured.

We may modify, suspend, or discontinue features; impose reasonable limits; or perform maintenance. We may update formulas, models, supported formats, profiles, credit requirements, and pricing. We do not promise uninterrupted or error-free operation, preservation of every file indefinitely, or compatibility with every machine, file, browser, or third-party account. You should retain independent copies of important files, quotes, and records.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE.” THE COMPANY DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND QUIET ENJOYMENT. WE DO NOT WARRANT ANY QUOTE, CALCULATION, SLICER RESULT, FILE ANALYSIS, AI OUTPUT, INVOICE, DELIVERY DATE, PROFIT, OR PRODUCTION OUTCOME.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY AND ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, AFFILIATES, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES; LOST PROFITS, REVENUE, BUSINESS, DATA, OR GOODWILL; PRODUCTION LOSS; REPRINTS; MATERIAL OR MACHINE LOSS; CUSTOMER CLAIMS; OR THE COST OF SUBSTITUTE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID DIRECTLY TO THE COMPANY FOR THE SERVICE DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) US$100. These limits apply regardless of legal theory and do not limit liability that cannot lawfully be excluded.

To the extent permitted by law, you will defend, indemnify, and hold harmless the Company and its owners, officers, employees, contractors, affiliates, and licensors from third-party claims, losses, liabilities, judgments, penalties, costs, and reasonable attorneys’ fees arising from your content, products, manufacturing or sales activity, customer relationship, invoice, tax or shipping decision, violation of these Terms or law, infringement of another party’s rights, or use of an output without the required review.

You may stop using the Service at any time. We may suspend or terminate access for breach, fraud, security risk, nonpayment, legal requirements, harm to the Service or others, or discontinued operation. Sections that by their nature should survive—including payment, ownership, disclaimers, liability limits, indemnity, dispute, and record provisions—survive termination.

These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules. Before filing a claim, each party will provide written notice and attempt in good faith for 30 days to resolve the dispute. Subject to any non-waivable law, exclusive jurisdiction and venue lie in the state or federal courts serving the North Carolina county in which the Company’s principal office is located, and each party consents to that jurisdiction and venue.

These Terms and any incorporated checkout or feature-specific terms are the entire agreement about the Service and supersede prior statements on that subject. If a provision is unenforceable, it will be enforced to the maximum lawful extent and the remainder will continue. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them as part of a reorganization, financing, merger, acquisition, or asset transfer.

Questions or legal notices may be sent to info@carolina3dprintstudio.com. Notices to you may be provided through the Service or the email associated with your account.